Last updated: 10 October 2026
APEX Storage respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, make an enquiry, become a customer or otherwise deal with us.
1. Information we collect
We may collect personal information including your name, phone number, email address, storage location and unit requirements, proposed move-in date, information you include in an enquiry or other correspondence, and information reasonably required to manage a storage enquiry, booking or customer relationship.
We may also collect basic technical information when you use our website, such as your IP address, browser type and information generated through website security, hosting or analytics services.
2. How we collect information
We generally collect personal information directly from you when you submit an enquiry through our website, contact us by phone or email, enquire about or arrange storage, or communicate with APEX Storage or one of our facility managers.
We may also receive information from a property or facility manager assisting with the operation of one of our storage locations.
3. How we use your information
We may use personal information to respond to storage enquiries, confirm unit availability and pricing, arrange or administer storage services, communicate with customers and prospective customers, manage our storage facilities and customer relationships, maintain business and administrative records, operate and improve our website and services, and comply with legal or regulatory requirements.
We do not sell your personal information.
4. Disclosure of personal information
We may disclose personal information where reasonably necessary to operate our business, including to property or facility managers responsible for an APEX Storage location, website, email, hosting and IT service providers, professional advisers such as accountants, lawyers or insurers, and government, regulatory or law enforcement bodies where required by law.
We only disclose personal information where it is reasonably necessary for the relevant purpose or otherwise permitted by law.
5. Storage and security
Personal information may be stored electronically through our email systems, website systems, business records and third-party service providers. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure.
6. Overseas service providers
Some technology providers used by APEX Storage may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable service providers and manage personal information appropriately. Because cloud infrastructure can change, we may not always be able to identify every country in which information is processed.
7. Accessing or correcting your information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before providing access or making changes.
8. Privacy complaints
If you have a concern about how we have handled your personal information, please contact us. We will review the matter and aim to respond within a reasonable period.
Where Australian privacy law applies, you may also have the right to raise a complaint with the Office of the Australian Information Commissioner.
9. Website links
Our website may contain links to third-party websites. APEX Storage is not responsible for the privacy practices of those external websites.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or information-handling practices. The latest version will be published on our website.
11. Contact us
Privacy enquiries can be directed to:
APEX Storage
Email: dlanghorne@rtdproperty.com.au
Phone: 0409 125 276